.

1. Refund Eligibility

1.1 TikTok Ad Account Management:

• Refunds are not applicable for TikTok ad account management services once the service has been initiated.
• Any unused prepaid amounts may be credited for future services at the discretion of digieonix.
• Incase of any delayed response we can offer discount on next service and not any refund.

1.2 Web Development:

• Refunds are not applicable for web development services once the project has commenced.
• Any deposits or upfront payments are non-refundable.

1.3 Digital Marketing Services:

• Refunds for digital marketing services will be considered on a case-by-case basis.
• Requests must be made in writing within 10 days of the service delivery date.

2. Refund Process

2.1 Initiating a Refund Request:

• To request a refund, contact our support team at Services@digieonix.com within the specified timeframe.
• Clearly outline the reasons for your refund request and provide relevant documentation.

2.2 Evaluation:

• Our team will assess your request based on the nature of the service provided and the reason for the refund.
• We may request additional information or clarification during the evaluation process.

2.3 Refund Approval:

• If your refund request is approved, we will initiate the refund within 15 days.
• The refund will be processed using the original payment method.

2.4 Non-Refundable Items:

• Certain services or fees may be non-refundable, as specified in the service agreement.

3. Changes to Services

3.1 Service Modifications:

• We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
• In such cases, clients will be informed in advance, and applicable adjustments or refunds may be provided.

4. Contact Us

If you have any questions about our Refund Policy, please contact us at Services@digieonix.com